A dedicated agent for your HVAC calls
Most HVAC companies either eat the cost of a full-time front-desk hire, or lose jobs to a no-heat call in January or a no-cool call in a July heatwave going to whoever answers first. A dedicated call center agent is a third option: one person who answers only your calls, trained on HVAC-specific triage, from $5/hr.
This is a new service line for us, launched alongside our existing HVAC operations dashboard and AI answering work. See the full call center staffing breakdown for how pricing, vetting and replacement work across every trade we support.
Pricing
Dedicated agents start from $5/hr, well below the $28-$42/hr US onshore outsourcing band and below most published offshore agency rates ($12-$20/hr). Full regional comparison: how much a call center agent actually costs.
FAQ
How is a dedicated call center agent different from an answering service for HVAC companies?
An answering service shares agents across a queue of client businesses, so a caller can land behind other companies' calls. A dedicated agent works only your HVAC business, learns your pricing, service area and scheduling, and is trained specifically on HVAC terminology and triage, not a generic script.
What does a HVAC call center agent actually handle?
Answering and qualifying inbound calls, booking jobs into your calendar or field-service software, following up on quotes, and handling routine scheduling, freeing your team to focus on the job in front of them instead of a no-heat call in January or a no-cool call in a July heatwave.
Do we still need our field-service software?
Yes. A dedicated agent works inside the tools you already run rather than replacing them, booking directly into your existing calendar or dispatch system.
What if the agent does not work out?
We replace an agent at no additional cost if they leave or are not a fit, so a departure is a scheduling problem for us to solve, not a hiring project for you.
Want the full picture beyond calls? See our Hvac operations dashboard.
See what a dedicated HVAC agent would cost you
Book a fit call and we will walk through your call volume and what a dedicated HVAC agent would actually cost and cover.
Book a Fit Call